Terms of Service

Last Updated: October 17, 2026

Welcome to HotFlower. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. You agree not to use our website or products for any unlawful or unauthorized purpose.

2. Products and Availability

We make reasonable efforts to display product descriptions, images, colors, and other details accurately. However, actual product appearance may vary depending on your device or screen settings.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information when necessary.

3. Prices and Payments

Prices are displayed in the currency shown on our website and may change without prior notice. Applicable taxes, shipping fees, and other charges will be displayed during checkout where required.

You agree to provide accurate and complete billing and payment information. Orders may be canceled or delayed if payment cannot be authorized or if we reasonably suspect fraud.

4. Orders and Cancellations

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to refuse, limit, or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, or product unavailability. If payment has already been collected for a canceled order, we will arrange an appropriate refund.

If you need to change or cancel an order, contact us as soon as possible at support@hotflower.shop. We cannot guarantee changes or cancellations after an order has been processed or shipped.

5. Shipping and Returns

Shipping arrangements, delivery estimates, return eligibility, and refund procedures are described in our Shipping Policy and Return & Refund Policy. Delivery dates are estimates and are not guaranteed unless expressly stated.

Please review these policies before placing an order.

6. Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is owned by or licensed to HotFlower unless otherwise stated. You may not reproduce, distribute, modify, or use this content for commercial purposes without prior written permission, except as permitted by law.

7. Prohibited Uses

You agree not to:

Use the website for unlawful or fraudulent purposes.
Violate applicable laws or regulations.
Interfere with the website's security or normal operation.
Upload or transmit malicious code.
Attempt to access systems or data without authorization.
Misuse our content, intellectual property, or services.

8. Third-Party Services and Links

Our website may include links to or integrations with third-party websites and services. We do not control all third-party services and are not responsible for their content, policies, or practices. Your use of those services may be subject to their own terms and policies.

9. Disclaimer

To the extent permitted by law, our website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access to the website.

Nothing in these Terms excludes or limits any consumer rights or warranties that cannot legally be excluded or limited.

10. Limitation of Liability

To the extent permitted by applicable law, HotFlower will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products. Nothing in these Terms limits liability where such limitation is prohibited by law.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold HotFlower harmless from claims, losses, or expenses arising from your unlawful use of the website or your violation of these Terms or the rights of others.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

14. Governing Law

These Terms are subject to applicable laws. Any governing-law or dispute-resolution provisions will apply only to the extent permitted by law and will not override mandatory consumer protections.

15. Contact Us

If you have questions about these Terms, please contact us:

Store Name: HotFlower
Email: support@hotflower.shop