Shipping Policy

Last Updated: October 17, 2026

At HotFlower, we aim to provide a smooth and reliable shipping experience for every customer. Please review our shipping policy before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional periods, or other high-volume periods.

You will receive an order confirmation after placing your order. Once your order has shipped, tracking information will be provided when available.

2. Shipping Destinations

We ship to the destinations available at checkout. Please confirm that your shipping address is accurate and complete before placing your order.

If your destination is not available during checkout, please contact us at support@hotflower.shop for assistance.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the shipping destination, order details, and available shipping options.

Free Shipping on Orders of US$79 or More

Eligible orders totaling US$79 or more qualify for free standard shipping, unless otherwise stated at checkout. Taxes and other excluded charges, if applicable, may not count toward the minimum order value.

4. Estimated Delivery Time

Delivery times depend on your location, the shipping method, carrier operations, and other factors.

Estimated delivery times, when available, will be displayed at checkout or communicated after your order is placed. Delivery dates are estimates and are not guaranteed.

5. Order Tracking

When tracking is available, we will send tracking information to the email address provided at checkout. Please allow time for the carrier's tracking system to update after shipment.

6. Shipping Address and Delivery Issues

Customers are responsible for providing a correct and complete shipping address. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

If your package is delayed, marked as delivered but cannot be found, or appears to be lost, please contact us so we can help review the issue.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please email support@hotflower.shop with your order number and clear photos of the issue. We will review your request and work with you to determine an appropriate resolution.

8. Delays and Circumstances Beyond Our Control

Shipping may be affected by severe weather, carrier disruptions, customs inspections, public holidays, or other circumstances beyond our control. We will provide assistance where reasonably possible, but we cannot guarantee delivery dates.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Store Name: HotFlower
Email: support@hotflower.shop

We appreciate your business and thank you for shopping with HotFlower.