Privacy Policy

Last Updated: October 17, 2026

At HotFlower (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, payment status, and transaction-related information.
Device Information: Your IP address, browser type, device details, and browsing activity on our website.
Customer Support Information: Information you provide when contacting us with questions, requests, or feedback.

Payment information may be processed securely by third-party payment providers. We do not necessarily store your complete payment card details.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders and arrange shipping.
Send order confirmations, shipping updates, and customer service communications.
Respond to questions and resolve issues.
Improve our website, products, and shopping experience.
Detect, prevent, and investigate fraud or security issues.
Comply with applicable legal obligations.
Send promotional emails where permitted by law and, when required, with your consent.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand website traffic, and improve your shopping experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with service providers when necessary to operate our business, including:

E-commerce and website hosting providers.
Payment processors.
Shipping and fulfillment providers.
Customer service, analytics, and marketing service providers.
Legal or regulatory authorities when required by law or necessary to protect our rights.

We do not sell your personal information for money. Where applicable law defines certain advertising or data-sharing activities as a “sale” or “sharing,” we will comply with the relevant legal requirements.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, recordkeeping, dispute resolution, and legal compliance.

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of electronic transmission or storage is completely secure.

6. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to opt out of certain targeted advertising or data-sharing practices.

To submit a privacy request, contact us at support@hotflower.shop. We may need to verify your identity before processing your request. We will respond in accordance with applicable law.

7. Children's Privacy

Our website is intended for adults making purchases. We do not knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter.

8. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. Those services and websites have their own privacy practices, and we encourage you to review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: HotFlower
Email: support@hotflower.shop

We will review your inquiry and respond as appropriate under applicable law.