Refund policy
At Hot Flower , customer satisfaction is our top priority. We want you and your little ones to love every purchase. If you are not completely satisfied with your order, we are happy to help with returns and refunds according to the policy below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be in the original packaging with tags attached
- Items must be in the same condition as received
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Washed or worn clothing
- Items without original tags or packaging
- Personalized or customized products
- Gift cards
- Clearance or final sale items
How to Start a Return
To request a return, please contact our customer service team:
Email: support@hotflower.shop
Tel:+1 601-440-1049
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the item (if damaged or defective)
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is damaged
- The wrong item was shipped
- The product has a quality issue
We recommend using a trackable shipping service when returning items. Hot Flower is not responsible for lost return packages.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be processed within 5–7 business days and will be issued to your original payment method.
Please note that your bank or credit card company may require additional processing time before the refund appears on your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Description of the issue
We will arrange a replacement or refund as quickly as possible.
Order Cancellation
Orders can be cancelled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the package according to our return policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@hotflower.shop
Tel:+1 601-440-1049
Thank you for choosing Hot Flower . We appreciate your trust and are committed to providing high-quality products and excellent customer service.